Exchanges & Returns

Exchanges & Returns

Exchanges

Our return policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Your are  responsible for all shipping charges. Shipping and handling charges are nonrefundable. If you have received an incorrect item shipping charges will be refunded then.

Returns

When returning an item please include a printout of your order confirmation which would have been emailed to you when placing your order.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed via EFT, within 14 day.

Shipping Address for refunds or returns

Beauty Box

Shop 27 Pick n Pay shopping centre

Hoedspruit

1380

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For your own protection, we recommend shipping your package with a carrier that can provide tracking and insurance. Kheper will not be held responsible for packages lost in transit.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary between 3-5 working days.